FAQs

To begin the booking process, we'll gather essential details about your celebration, such as the event type, date, number of guests, and any specific requirements. Once we have a clear understanding of your vision, we'll create a tailored, all-inclusive estimate that aligns with your budget and priorities.

We strive to accommodate various schedules. Events can be held on both weekdays and weekends. We'll work with you to determine suitable start and end times based on your preferences and the availability across our three Phoenix locations.

As each event is customized to your specific needs, pricing varies. We'll provide comprehensive deposit and payment information when we prepare your personalized quote. Our team will clearly explain any applicable refund or cancellation policies to ensure you have full transparency from the start.

While we aim to schedule only one major event per space each day, occasionally two events may be booked on the same date in separate rooms. We meticulously manage setup and logistics to ensure your event remains distinct and runs according to schedule.

We want your event to match your vision perfectly. During the planning process, we'll inform you of any venue policies, including guest capacity limits or restricted areas, well in advance to allow for proper planning.

Certainly, you're welcome to bring in your own caterers, entertainment, or other vendors. If you prefer, we can also connect you with our network of trusted partners offering services such as catering, entertainment, décor, photography, event coordination, and transportation.

Of course. Whether you're interested in a dance floor, premium catering, audio-visual setups, additional décor, or other special elements, we'll work closely with you to tailor your package to perfectly reflect your vision and style.

Gratuities for event hosts or staff are appreciated but not mandatory. The decision to tip is entirely at your discretion.

Absolutely. We've hosted events ranging from intimate gatherings to large-scale celebrations with hundreds of guests. For combined parties, we'll assist in designing a layout and timeline that best suits your event needs.

We understand that plans may change. If you need to cancel or reschedule, please contact our team as soon as possible. Your coordinator will review our cancellation policy with you, including any relevant timelines or potential fees, to ensure you're fully informed.